Quality & Safety
The best ophthalmic surgeons in Sydney
QUALITY COMMENTS
If you would like further information on our Quality Program contact our Quality Manager via email click here, or call her on 02 9663 3927.
How care works at Focus
At Focus, you can have confidence in the skills and expertise of our accredited ophthalmic surgeons in Sydney. From your first consultation through to surgery and recovery, you’re cared for by the same surgeon, someone who knows your history, your condition and your goals.
Consultation & diagnosis
Every patient journey starts at our Kensington rooms, where you’ll be thoroughly assessed using advanced diagnostic technology and seen by a surgeon who specialises in your condition. You’ll leave with a clear understanding of your diagnosis and treatment options.
Treatment
Many treatments, including injections and eye drops, take place right here at our Kensington rooms. Laser and surgical procedures are arranged at an accredited hospital or specialist facility across Sydney, with the same personal care and follow-up support throughout.
Recovery & Follow-up
Your care doesn’t end after treatment. You’ll be seen for follow-up back at Focus, with your surgeon monitoring your recovery and results.
It was pretty easy and not painful at all, the whole surgery was one or two minutes long, after that I had to stay at home for 3 days, and that’s it! I could see! It was one of the best decisions of my life, I’d recommend it to everyone.
Over a period of time you tend to adapt to circumstances around you, and you realise as you get older that your eyesight isnt as good as it was. With this surgery it has given me back my eyesight to what it was in my twenties! It’s been fantastic. My experience was painless, it was very very straightforward. I would say don’t put up with cataract problems.
Quality & Safety Standards
Every surgeon at Focus is a Fellow of the Royal Australian and New Zealand College of Ophthalmologists (FRANZCO), holding full specialist accreditation and operating rights at the hospitals and specialist facilities where they perform surgery. Each of these facilities is independently accredited to national clinical safety standards.
National Safety & Quality in Health Service Standards
At FOCUS we implement the National Safety and Quality in Health Service NSQHS Standards
The Australian Commission on Quality and Safety in Healthcare has developed the NQSHS Standards to improve the quality and safety of healthcare in Australia. The NSQHS Standards provide a nationally consistent framework for the level of care consumers can expect from health services.
Further Information regarding the NQSHS standards www.safetyandquality.gov.au
The Australian Charter of Healthcare Rights
If you are seeking or receiving care in the Australian health system, you have certain rights regarding the nature of that care. These are described in the Australian Charter of Healthcare Rights. These rights relate to access, safety, respect, communication, participation, privacy and comment.
At Focus Eye Centre we are committed to implementing and instilling The Australian Charter of Healthcare Rights into our practice, as it allows patients, consumers, families, carers and providers to share an understanding of the rights of people receiving health care.
Further Information about the Australian Charter of Healthcare Rights.
Quality outcomes by year
QUALITY FEEDBACK
We appreciate and welcome your feedback! Fill out our survey online here or in person in our waiting area.
COMPLAINTS
Please contact the Practice Manager for formal complaints. Unresolved complaints can be referred to the Health Care Complaints Commission.